Distance selling terms

1. Parties

Seller: SIA “Urban Eats”, reg. no. 40203637060, VAT no. LV40203637060, registered address Parādes iela 7-13, Rīga, LV-1016, pizzeria Kurzemes prospekts 132A, Rīga, email manapicalv@gmail.com, phone 26050800 (“Mana Pica” or “we”).

Buyer: a natural or legal person placing an order on manapica.lv (the “Customer” or “you”).

2. Ordering and conclusion of the contract

Orders are placed on manapica.lv – for pickup at the pizzeria or for delivery, “as soon as possible” or for a chosen time. Some products are available only at certain times (for example, the Office box on weekdays from 10:00 to 16:00).

After ordering, the order page opens and shows the order's status. At first the order is “received”: it has reached us but has not been accepted yet.

The contract is concluded when we accept the order. The status then changes to “accepted”, and the order page shows the estimated time it will be ready or delivered.

We may decline an order, for example when the kitchen is overloaded, a product is missing, or the address is outside the delivery area. We may cancel an order already accepted only for a good reason. We tell the Customer on the order page and, where needed, by phone. If the order was already paid, we refund it as described in section 6.

3. Prices and payment

All prices on the website are in euro (EUR) and include value added tax at 21%. Delivery is free.

Ways to pay:

• online, through Montonio Finance UAB (Lithuania): by bank link (Swedbank, SEB, Citadele, Luminor, Revolut) or by payment card, including Apple Pay and Google Pay;
• at the counter in the pizzeria on pickup, in cash or by card;
• to the courier on delivery, in cash or by card (when ordering you can say which note you will pay with, so the courier brings change).

When paying online, the order reaches the kitchen only once the payment has been made. We do not fulfil an unpaid order.

4. Delivery and pickup

We deliver only to addresses within our delivery zones: Imanta, Zolitūde, Dzirciems, Iļģuciems, Āgenskalns, Šampēteris, Zasulauks, Bieriņi, Pleskodāle, Beberbeķi, Mūkupurvs, Torņakalns, Atgāzene, Kleisti, Ķīpsala, Bolderāja, Daugavgrīva, Old Riga, Andrejosta, Ziepniekkalns, Mežāres, Piņķi, Babīte, Spilve, Priežciems, Dzērves, Mārupe, Skulte, Riga Airport. The zones are shown on the map on the Delivery page, and when you enter an address at checkout the site checks whether it is in a zone.

The minimum order for delivery is €18.00. It is higher in some neighbourhoods: Bieriņi - €40.00, Bolderāja - €40.00, Daugavgrīva - €40.00, Ziepniekkalns - €40.00, Mārupe - €40.00, Skulte - €40.00.

Delivery orders are accepted every day from 10:00 to 20:30. Orders for a specific time can be placed up to 14 days ahead.

Usually a pickup order is ready in 20-30 minutes and delivery takes 45-60 minutes. These times are estimates and can be longer when we are busy. Once the order is accepted, the estimated time is shown on the order page.

Please stay reachable on the phone number given in the order while it is being prepared and delivered.

5. Right of withdrawal and cancelling an order

Our food is prepared to order and is perishable. Under paragraph 22 of Cabinet Regulation No. 255 of 20 May 2014, “Regulations Regarding Distance Contracts”, the right of withdrawal therefore does not apply to it.

Until the order has been accepted, the Customer may cancel it free of charge by calling 26050800. After acceptance, the order can be cancelled only by agreement. If a cancelled order has already been paid, we refund it as described in section 6.

6. Refunds

If a paid order is declined or cancelled, we refund the full amount paid:

• paid by card, Apple Pay or Google Pay: automatically to the same card, usually within a few business days (depending on the bank);
• paid by bank link: by bank transfer to the account the payment came from, within 3 business days.

A partial refund (for example, when something was missing from the order) is agreed with the Customer by phone.

7. Quality and complaints

If something is missing from the order, it does not match what was ordered, or the quality is not what it should be, please tell us as soon as possible, ideally on receipt, by phone on 26050800 or by email to manapicalv@gmail.com. Add a photo if you can.

Where a complaint is justified, the Customer chooses the remedy: a replacement, a price reduction or a refund. We answer a written complaint within 15 days.

8. Allergens

If you have an allergy or intolerance, write it in the note for the kitchen on the dish. If the allergy is serious, please also call 26050800.

Allergens are shown in the menu for the dishes where this information is available, and in the full allergen list. All dishes are prepared in one kitchen that also uses common allergens (for example gluten, milk, eggs and nuts), so we cannot fully rule out traces of them.

9. Disputes

Disputes are settled by negotiation. Failing that, the Customer may turn to the Consumer Rights Protection Centre (www.ptac.gov.lv), including its Consumer Dispute Resolution Commission. The laws of the Republic of Latvia apply.